At Morressier we want to enable all the world’s learners to discover, share and advance new ideas, but to do this, we need to continue building our internal team.

Since 2014, Morressier has been helping many professional and academic societies harness the power and scalability of the digital world to make scientific research more accessible. We facilitate the connecting of the thinkers and the curious, the interested amongst us, to discover, absorb and collaborate on research. We enable early-stage research across our platform from peer review workflows, virtual and hybrid conferencing, research libraries and integrity checks.

We are looking for a Technical Customer Success Lead to join our Customer Success team and play a pivotal role in enabling our incredible technology with our strategic customers. You’ll work across a broad spectrum of mission-critical projects including implementations and technical customer engagements, working collaboratively internally and externally within our client environments.

If this sounds like you, we'd love to hear from you.

Why you may be interested in the role:

You are experienced at engaging with enterprise customers to achieve the most from their technology investment, including:

• Executing from onboarding to time-to-value for our Enterprise Publishing customers, you are responsible for ensuring that our customers are set up to realize the maximum benefit from the Morressier Platform
• Applying your technical know-how and acumen to leading the implementation of technical solutions, including SSOs and APIs, as well as troubleshooting other customer issues
• Managing technical and non-technical services engagements with customers execute within a defined scope of work
• Driving the success of our customers using standardized onboarding processes, including project and change management. This will involve engaging teams and coordinating resources from across Morressier to support the achievement of the customer’s goals
• Working collaboratively with our client and internal teams, you will be responsible for the key metrics time-to-use, CSAT, and contribute other KPIs to ensure our client is achieving the maximum value from our platform
• Solving problems client and product challenges, using these gaps as an opportunity to identify opportunities both for customer growth and product improvements

In addition:

• You are a solutions person who understands that working in a start-up means having to problem-solve autonomously or collaboratively with your team
• You enjoy technical projects and are literate across technical topics such as APIs, and SSOs, and you should be familiar with metadata and cloud technologies such as Google Cloud, Azure or AWS
• You define success using data - and interpreting, analyzing, and presenting data in a digestible format
• You are results-focused, with exceptional communication skills, ensuring project milestones are managed
• You are mission focused and are motivated to work with clients that are global pillars of science, research, and discovery

What we can offer you:

• Competitive salary
• Flexibility for remote work from home or anywhere else
• Working at the heart of a passionate, impact-driven team from around the world
• A chance to do meaningful work and further our vision of accelerating scientific breakthroughs and global innovation
• Growth into a team lead role

What we would like from you:

• You are curious, with a passion for technology and implementing solutions
• You’ve previously led large projects, have likely been in a Consulting or Professional Services role and are comfortable managing multiple projects with enterprise clients simultaneously
• A proven track record for implementing platforms or services in a SaaS environment
• You are analytical in your approach and can bring together multiple teams to drive customer outcomes
• Familiarity with database languages, like SQL, and /or programming languages, such as Java, Python etc.
• You are both a self-starter but also a team player. You are comfortable with change and happy to dive into new challenges or troubleshoot as required
• Domain expertise in Scientific Publishing would be beneficial

*Even if you don't meet all of these requirements, we would still like to hear from you.

Could you be the newest member of our team? Apply now and let’s find out.